• Raw K9 ships frozen product, via FedEx, within the contiguous United States. 
  • Frozen product is packed and shipped in styrofoam cooler boxes with the necessary dry ice and/or gel packs to ensure product integrity.


When will I receive my order?

  • Order Deadlines are Wednesday's for the following weeks shipment.
  • Please allow 5-7 business days from order date to ship date. 
  • If ordering from California or the West Coast, due to the extended transit times, please allow 7-10 business days.
  • Typically, we ask our customers for a week turn around time between order date and ship date. 
  • Once your order ships, you will receive the tracking information via email.
  • If you need food in a rush, do not hesitate to Contact Us to inquire about expediting the order.


Is there a minimum order restriction?

    There is no Minimum Order Weight, HOWEVER, you must select the appropriate shipping service based on your order weight.

    • When ordering 2-6 pounds, please select Overnight Shipping.
    • Any order 6-12 pounds must select 2nd Day Shipping at a minimum.  
    • Any shipments with over 3 day transit and weighing between 12-30 pounds must select 3 Day Express Saver at a minimum.
    • We do not ship via "Ground" service to California or West Coast if the order is less than 30 lbs.  You must select 3 Day Express Saver shipping option at checkout.

    Failure to select the appropriate shipping as recommended above may result in the cancellation of your order without notice.


    How can I save on shipping?

    • Order totals of $150 or more get free shipping.