- Raw K9 ships frozen product, via FedEx, within the contiguous United States.
- Frozen product is packed and shipped in styrofoam cooler boxes with the necessary dry ice and/or gel packs to ensure product integrity.
When will I receive my order?
- Order Deadlines are Wednesday's for the following weeks shipment.
- Please allow 5-7 business days from order date to ship date.
- If ordering from California or the West Coast, due to the extended transit times, please allow 7-10 business days.
- Typically, we ask our customers for a week turn around time between order date and ship date.
- Once your order ships, you will receive the tracking information via email.
If you need food in a rush, do not hesitate to Contact Us to inquire about expediting the order.
Is there a minimum order restriction?
There is no Minimum Order Weight, HOWEVER, you must select the appropriate shipping service based on your order weight.
- When ordering 2-6 pounds, please select Overnight Shipping.
- Any order 6-12 pounds must select 2nd Day Shipping at a minimum.
- Any shipments with over 3 day transit and weighing between 12-30 pounds must select 3 Day Express Saver at a minimum.
- We do not ship via "Ground" service to California or West Coast if the order is less than 30 lbs. You must select 3 Day Express Saver shipping option at checkout.
Failure to select the appropriate shipping as recommended above may result in the cancellation of your order without notice.
How can I save on shipping?
- Order totals of $150 or more get free shipping.