Shipping & Returns

Shipping

 

  • Raw K9 ships frozen product, via FedEx Ground, within the contiguous United States. 
  • Frozen product is packed and shipped in styrofoam cooler boxes with the necessary dry ice and/or gel packs to ensure product integrity.

 

When will I receive my order?

  • Please allow 5-7 business days for delivery.  If ordering from the West Coast, due to the extended transit times, please allow 7-10 business days.
  • Order Deadlines are Wednesday's for the following weeks shipment.
  • Typically, we ask our customers for a week turn around time between order date and ship date. 
  • Once your order ships, you will receive the tracking information via email.
  • If you need food in a rush, do not hesitate to Contact Us to inquire about expediting the order.

How can I save on shipping?

  • Order totals of $100 or more get free shipping.

 

Refund & Cancellation Policy

Refunds

All shipped orders have 24 hrs to claim damages once received.  To claim damages, please take pictures of any and all damages to the box and product immediately.  Send the pictures to Info@rawk9.com along with your order number.  We will then contact the carrier and notify you regarding what the next step will be. 

Note:  If your order arrives thawed, as long as it is at a refrigerator temperature, it is okay to refreeze and feed to your pets.

 

Cancellations

Orders may be cancelled within 24 hours of the order being placed.  After 24 hours, resources have been allocated and orders cannot be cancelled.