Return & Refund Policy

Return, Refund & Cancellation Policy

Returns

Due to the perishable nature of our products we do not accept returns.

 

Refunds

All shipped orders have 24 hrs to claim damages once received.  To claim damages, please take pictures of any and all damages to the box and product immediately.  Send the pictures to Info@rawk9.com along with your order number.  We will then contact the carrier and notify you regarding what the next step will be. 

Note:  If your order arrives thawed, as long as it is at a refrigerator temperature, it is okay to refreeze and feed to your pets.

 

Cancellations

Orders may be cancelled within 24 hours of the order being placed.  After 24 hours, resources have been allocated and orders cannot be cancelled.