Return & Claims Policy

Return, Claims & Cancellation Policy

Returns

Due to the perishable nature of our products we do not accept returns.

 

Claims

Please Note:  If your order arrives thawed, as long as it is at a refrigerator temperature, it is okay to refreeze and feed to your pets.

All orders have 24 hours to claim damages once received.  To claim damages, you must:

  1. Take pictures of ANY and ALL damages to the box.
  2. Take pictures of ALL of the product immediately in the box before unpacking.
  3. Take pictures of ALL of the product displayed in a group picture side by side.  
  4. Send the pictures to orders@rawk9.com along with your order number. 

We will then contact the carrier and notify you regarding what the next step will be. 

Failure to follow these steps and provide thorough documentation will disqualify any claim.   We need all of these pictures in order to file a claim with Fedex.

 

Cancellations

Orders may be cancelled within 24 hours of the order being placed.  After 24 hours, resources have been allocated and orders cannot be cancelled.